Frequently Asked Questions

HOW DO I TRANSPORT MY CAKE?

We recommend that cakes are transported on a flat surface in your vehicle (the floor or the boot of your car) with the air conditioning turned on. We refrigerate our cakes for minimum of 5 hours prior to pick up to ensure stability during transportation. 

We do not recommend travelling outside of Auckland with any of our cakes as they do not travel well for long durations especially during the warmer seasons.

HOW DO I STORE MY CAKE?

Buttercream cakes should be stored in the refrigerator, especially prior to being transported and then brought to room temperature at least 2 hours prior to serving then consumed within 48 hours. (Please note that our cakes are better enjoyed at room temperature, as the texture of chilled cakes are a lot more harder.)

Fondant cakes should be stored in a cool dry place, away from direct sunlight. Please do not refrigerate fondant covered cakes. Keep away from areas that are humid. Humidity and fondant do not go hand in hand as this causes the fondant to go shiny, sticky and bleed. But of course, leftover fondant cakes can be refrigerated after it has been sliced. Please consume within 48 hours. 

You can also freeze your cake for up to 4 months. Wrap well with cling film and store in an airtight container. This will prevent it absorbing flavours from the freezer. Allow your cake to defrost completely before serving.

Room temperature cakes with frosting must be consumed within 48 hours.

Refrigerated cakes with frosting, stored in an airtight container must be consumed within 4 days.

Noughts & Crosses takes no responsibility for any damages after cakes have been picked up and left the studio.

WHAT IS YOUR REFUND AND CANCELLATION POLICY?

All cancellations will incur a 25% administration fee from the total amount of your order. This is to cover all the work and time spent in the design process, and for any losses made by booking out your requested date as potential orders could have been turned away.

DO YOU ACCOMMODATE FOR DIETARY REQUIREMENTS?

All our creations are prepared in the same kitchen where egg, nuts, gluten and dairy products are present.

 

For all other enquiries, please use the contact form below.

 

Write a brief message detailing what you are interested in ordering.