HOW DO I TRANSPORT MY CAKE?

To ensure your cake arrives safely at its destination, please follow these guidelines:

KEEP IT FLAT: Place the cake on a flat surface in your vehicle, such as the floor or in the boot. Avoid placing it on a seat or on your lap, as this can cause the cake to tilt or tip over during transit.

USE AIR CONDITIONING: Keep the air conditioning on high, especially during warmer months, to maintain a cool environment and preserve the cake’s structure.

CHILLED FOR STABILITY: Our larger and taller cakes are refrigerated for a minimum of 6 hours prior to pick-up to help ensure stability during transport

TAKE IT EASY: Most importantly, please drive carefully and slowly - especially around turns and over bumps. Sudden stops or sharp movements can affect the structural integrity of your cake. A smooth ride helps keep your cake look perfect for its big moment.

Please note: We do not recommend driving for more than an hour or outside of Auckland with our cakes.

HOW DO I STORE MY CAKE?

To enjoy your cake at its best, follow these simple storage tips:

CUPCAKES:

• Cupcakes are best enjoyed at room temperature on the day they're made.
• For the best flavour and texture, consume within 48 hours.
• Cupcakes with buttercream frosting typically last about 4 to 5 days in the fridge.
• Store them in an airtight container to prevent them from drying out or absorbing fridge odors. (Note: Refrigeration can make them dry.)
• Before serving, allow cupcakes to sit at room temperature for about 30 minutes to soften and enhance flavour.

CAKES:

• Store cakes in the refrigerator, especially before transporting.
• Bring to room temperature 2 to 3 hours before serving to allow the cake and frosting to soften. Chilled cakes are a lot firmer.
• Room temperature cakes with frosting should be consumed within 48 hours.
• Refrigerated cakes with frosting, stored in an airtight container, can be enjoyed for up to 4 to 5 days.

FREEZING YOUR CAKE:

• Cakes can be frozen for up to 4 months.
• Remove any buttercream or fillings before freezing. Freezing with the buttercream can be done however, when thawed, buttercream can sometimes lose its creamy texture. The flavour may also change.
• Wrap the cake tightly in cling film and place in an airtight container to prevent freezer odors.
• Defrost the cake completely before serving. For an extra treat, warm it slightly in the microwave and serve with a scoop of vanilla ice cream. Yum!

AFTER COLLECTION: CAKE CARE AND SUPPORT

Noughts & Crosses Cake Boutique is not responsible for any damage that occurs after cakes have been collected by the customer. However, if your cake has been damaged, please don’t hesitate to get in touch—we may be able to offer advice or tips to help you fix it.

HOW DO YOU CUT A TALL CAKE?

REFUND AND CANCELLATION POLICY

As a small business, we do not offer refunds for custom orders. We kindly ask that you consider this carefully before placing an order and making payment.

CANCELLATIONS

More than 2 weeks’ notice:
Cancellations made more than two weeks before your requested date will receive a store credit (subject to availability). This credit has no expiry and can be used towards a future cake order.

Less than 2 weeks’ notice:
Cancellations made within two weeks of your requested date will incur a $100 cancellation fee. The remaining balance will be issued as store credit. This fee helps cover time spent on planning and design, administrative costs, ingredient purchases, and the loss of other potential bookings due to your reserved date.

Thank you for your understanding and support!

ALLERGENS

While we do our best to accommodate special dietary requirements, we are not an allergen-free kitchen. Our dishes are prepared in a shared environment where eggs, nuts, gluten, and dairy are regularly used. As such, we cannot guarantee the absence of traces.